Privacy Policy

Section 01

Overview

GOLIK World ("GOLIK", "we", "us", or "our") operates the website app.golikworld.com and the GOLIK mobile application (collectively, the "Platform"). We are committed to protecting the personal information of everyone who shops with us, browses our collections, or interacts with our services.

By accessing or using our Platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies to all users of our Platform worldwide, including customers, visitors, and anyone who contacts us for support. It does not apply to third-party websites or services that may be linked from our Platform.

Section 02

Information We Collect

We collect information in three primary ways: information you provide directly, information collected automatically, and information from third parties.

Information You Provide Directly

• Account Information: Full name, email address, phone number, password (encrypted), and profile photo when you create an account.
• Order & Shipping Details: Billing address, delivery address, and order history needed to process and fulfill your purchases.
• Payment Information: We use PCI-DSS compliant payment processors. We do not store your full card number — only the last 4 digits and expiry for display purposes.
• Communications: Messages you send via our contact forms, live chat, email support, or customer service channels.
• Reviews & Preferences: Product reviews, wishlists, jewelry preferences, size information, and bespoke order details.

Information Collected Automatically

Section 03

How We Use Your Data

We use your personal information only for the purposes described below. We do not sell your data to third parties or use it for purposes incompatible with those you agreed to when providing it.

• Order Fulfilment: Processing payments, arranging delivery, handling returns and insurance claims for your purchases.
• Account Management: Creating and maintaining your customer account, password recovery, and login authentication.
• Customer Support: Responding to your enquiries, resolving disputes, and providing after-sale service.
• Marketing & Promotions: Sending newsletters, new collection announcements, and personalised offers — only with your explicit consent, which you may withdraw at any time.
• Platform Improvement: Analysing usage patterns to improve navigation, product discovery, and the overall shopping experience.
• Security & Fraud Prevention: Detecting and preventing fraudulent transactions, unauthorised access, and abuse of our Platform.
• Legal Compliance: Meeting our obligations under applicable laws, including tax regulations, consumer protection, and anti-money-laundering requirements.

Section 04

Sharing & Disclosure

We may share your personal information with the following categories of recipients:

• Service Providers: Trusted vendors who help us operate our business, including payment processors (e.g., Paystack, Flutterwave), logistics partners, cloud hosting providers, and email platforms. These parties are contractually bound to protect your data.
• Delivery & Logistics Partners: Your name, delivery address, and phone number are shared with courier and insurance partners solely to fulfil your order and provide tracking updates.
• Legal Obligations: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of GOLIK, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of GOLIK's assets, your data may be transferred as part of that transaction. You will be notified in advance of any such change.

Section 05

Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

• SSL / TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology.
• PCI-DSS Compliance: Payment processing adheres to the Payment Card Industry Data Security Standard. We never store full card numbers on our servers.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis and protected by multi-factor authentication.
• Security Monitoring: We conduct regular security audits and monitor our systems for suspicious activity and potential breaches.

While we implement strong safeguards, no method of internet transmission is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you as required by applicable law.

Section 06

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our Platform, remember your preferences, and understand how our service is used.

• Essential Cookies: Required for the Platform to function. These include session authentication, shopping cart persistence, and security tokens. They cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our Platform (e.g., Google Analytics). All data is anonymised and aggregated.
• Functional Cookies: Remember your preferences such as currency, language, and recently viewed items to personalise your experience.
• Marketing Cookies: Used only with your consent to show you relevant advertisements on third-party platforms. You may opt out at any time through your browser or cookie settings.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our Platform.

Section 07

Your Rights

Depending on your location, you may have the following rights regarding your personal data. We will respond to all verified requests within 30 days.

To exercise any of these rights, please contact us at privacy@golikworld.com. We may ask for identity verification before processing your request.

Section 08

Children's Privacy

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@golikworld.com. We will promptly delete any such information from our records upon verification.

Section 09

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

When data is no longer required, we securely delete or anonymise it. You may request early deletion of your data (subject to legal obligations) by contacting us.

Section 10

International Transfers

GOLIK World operates primarily in Nigeria and ships to over 18 countries. Your personal data may be transferred to, and processed in, countries outside your country of residence, including countries that may not offer the same level of data protection as your home country.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.
• Transfers only to countries recognised as providing adequate data protection.
• Binding corporate rules and data processing agreements with all international partners.

Section 11

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Send a notification email to the address associated with your account.
• Display a prominent notice on our Platform and mobile app.
• Update the "Last Updated" date at the top of this page.

Your continued use of the Platform after the effective date of the revised policy constitutes your acceptance of the updated terms. If you do not agree, please discontinue use and contact us to close your account.

Section 12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our Data Protection team.